Please fill out our web inquiry before placing your order – http://www.labfive25.com/web-design/webinquiry/
$150 or 50% deposit (whichever is higher) payment is due before work begins to reserve your place on my design calendar on most project. If on promotional/sale, the full payment is due before work begins.
The project can be scheduled once the deposit or full payment is received (which ever is required). Full and/or deposit payment is non-refundable. Once the deposit or full payment is paid I will begin to create the desired layout/mockup on one of my domain. This will give you an opportunity to view the design in a “live form”, which will give you a chance to better review & finalize the design. Please send me all text and images via email. Once all content and design are approved if not already paid, the final 50% payment is due then I will install the completed site to your domain. You will need to purchase hosting at this time.
Turnaround: Website draft is typically completed within 3 to 6 week (Monday – Friday). Turnaround times may vary due to high demand of orders (sale) and can be extended. Delayed communication, extra add-ons, unavailable content etc. can also contribute to extending the turnaround time. This does not include revision time. Revision Stage can be from anywhere from 4 business day up to 3-4 weeks.
Refund: Due to the custom nature of our services we can’t offer any refund. In the event that you are dissatisfied with the purchase, I will gladly accommodate changes or services within reason if possible.
Client Responsibilities: You are expected to provide any items listed in order to completion of your project: Copywriting: (Written content), Logos, Photographs/Images, Illustration, and/or Video.
Each design package includes an initial proof & three free revisions. Additional revisions are available for $25 each.
Stock Image: All clients must have high quality images ready and edited by photographer for branding usage. If for any reason client does not have professional photos, we “Lab Five 25” can provide high quality stock images for your company/project. For $25 we can buy professional high-quality images that will make your website your look amazing, without the hassle of obtaining your own images or using bad phone images/screen shots.
Hosting: We do offer hosting services for your website at an additional cost. If you need hosting services, we can arrange that for you.
We do NOT work on holidays, company vacations, observed holidays and weekends.
We do NOT email, text or call outside of business hours.
ALL communication will be made primarily through email. Please allow up to 72 hours for a response from our team, if for any reason you have no response within that time frame please resend your email.
Web Checklist – http://www.labfive25.com/website-checklist/