With all orders – Bookings are in first come first serve order. No client will be skipped ahead of anyone else without a rush fee requested.
Full payment is due before work begins to reserve your place on my design calendar on most project.
The project can be scheduled once the full payment is received. Full payment is non-refundable. The initial draft design (up to 3 designs) will be sent to the client via email for review/approval. After client chooses/approve the initial draft design, please allow additional 3-5 business days to complete any additional requested changes to the project.
Turnaround: Most Graphics are completed within 7 to 10 Business Days (Monday – Friday). Some graphics like an Instagram flyer, branding template, snapchat filter are completed within 5 to 7 Business Days (Monday- Friday). The exact turnaround times are found on product description. Turnaround times may vary due to high demand of orders (sale) and can be extended. Delayed communication, extra add-ons, unavailable content etc. can also contribute to extending the turnaround time.
Refund: Due to the custom nature of our services we can’t offer any refund. In the event that you are dissatisfied with the purchase, I will gladly accommodate changes of services (minus a labor fee) within reason, or credit applied to your account. If a project is canceled by “The Client”, for whatever reason, the deposit will served as a cancellation fee. There is no refund after labor has been placed into project.
Client Responsibilities: You are expected to provide any items listed in order to completion of your project: Copywriting: (Written content), Logos, Photographs/Images, Illustration, and/or Video.
Content Misspellings/Absent Information: All information is asked to be sent via email. We will not be held responsible for any misspellings and/or absent information. LF25 will not correct any information. When proofs are sent, please be sure to look over spelling, typos, spacing issues before proceeding with approving of your project.
Stock Image: All clients must have high quality images ready and edited by photographer for branding usage. If for any reason client does not have professional photos, we “Lab Five 25” can provide high quality stock images for your company/project. For $25 we can buy professional high-quality images that will make your website your look amazing, without the hassle of obtaining your own images or using bad phone images/screen shots.
Revision: Commissioner receives a three revision limit on all Work. If Commissioner is not satisfied after the three revisions, Artist will charge $5 per additional revision Commissioner requests.
Printing: All orders that involve printing must be pre-paid to schedule the printing portions. It is important that before you submit payment and/or send final approval, that you review the final draft in detail. 3 to 7 Business Days (Monday- Friday) to complete printing. Shipping may take anywhere between 3 to 7 Business Days (Monday- Friday) for delivery from FedEx or UPS. We don’t ship to P.O. BOX. Turnaround times may vary due to high demand of orders (sale) and can be extended. Delayed communication, extra add-ons, unavailable content etc. can also contribute to extending the turnaround time.
We do NOT work on holidays, company vacations, observed holidays and weekends.
We do NOT email, text or call outside of business hours.
ALL communication will be made primarily through email. Please allow up to 72 hours for a response from our team, if for any reason you have no response within that time frame please resend your email.